How to fix: "Could not find a suitable hcpdriver module for your system" R1soft

If your CDP backups are failing you may see errors like this in the logs:

An exception occurred during the request. The replication driver was not detected (detail: Could not find a suitable hcpdriver module for your system; Please run "r1soft-setup --get-module " on your Agent to install one. )

1) After running the command r1soft-setup --get-module or serverbackup-setup --get-module

You may get the following error

Failed to find headers at /lib/modules/3.10.0-693.11.6.el7.x86_64/build.

Get module failed.

Falling back to old get-module ...

1.1) You need to check if you have the necessary tools to build the module

yum install kernel-headers-$(uname -r)

yum install kernel-devel-$(uname -r)

Once you install the these tools please run the command again r1soft-setup --get-module or serverbackup-setup --get-module

1.2) If the building of module fails again try running the following command

yum update r1soft-getmodule.x86_64

Then try again

serverbackup-setup --get-module

NOTE: This is deprecated r1soft-setup --get-module so please use serverbackup-setup --get-module

2) You cannot build the module directly on the Linux system

2.1) Verify your kernel version by running

uname -r

2.1.1 )Download the module directly from the R1doft website http://r1soft.mirror.iweb.ca/repo.r1soft.com/modules/

Example my Kernel is 3.10.0-693.11.6.el7.x86_64 and I download the module

2.2.2) Go to the directory

cd /lib/modules/r1soft

2.1.3) Download the module

wget http://r1soft.mirror.iweb.ca/repo.r1soft.com/modules/Centos_7_x64/hcpdriver-cki-3.10.0-693.11.6.el7.x86_64.ko

2.1.4) restart the CDP-agent

/etc/init.d/cdp-agent restart  # RedHat 6

systemctil restart sbm-agent.service  Redhat 7

2.1.5) Under the directory /lib/modules/r1soft you should see a link created

Example:

lrwxrwxrwx 1 root root 63 Feb 24 18:19 hcpdriver.o -> /lib/modules/r1soft/hcpdriver-cki-3.10.0-693.11.6.el7.x86_64.ko